1. About the Platform

The iIMPROVE Digital Hub is a digital health platform developed to provide practical tools and resources to support evidence-based improvements in patient care, helping health services implement best practice and improve patient outcomes. 

The platform is provided through Monash University and includes clinical audit tools, educational resources, dashboards, benchmarking and reporting functionality.

By registering for and using the platform, you agree to these Terms and Conditions.

2. User Registration and Access

Users must provide accurate information when registering and are responsible for maintaining the confidentiality of their account credentials.

Access to certain features is restricted according to user roles and participating health services. Users must not share their login credentials or attempt to access information outside their authorised permissions.

3. Appropriate Use

The platform must only be used for authorised healthcare quality improvement, audit, educational and related approved activities.

Users must:

• Ensure information submitted is accurate and relevant.
• Follow their organisation’s privacy, confidentiality and information security requirements.
• Avoid entering patient names, medical record numbers, dates of birth, contact details or other identifying information in audit forms or free-text fields.
• Avoid submitting unnecessary personal, sensitive, health or commercially confidential information.
• Not attempt to identify individuals or other participating health services from aggregated or benchmarked data.
• Not misuse the platform or interfere with its security or operation.

4. Audit Data and Reporting

The platform allows authorised users to complete PIVC and health service policy audits, review aggregated results, compare performance against benchmarks and generate reports.

Users are responsible for ensuring that any information submitted or exported is collected, used, stored and shared in accordance with applicable privacy requirements and their organisation’s policies.

Reports downloaded from the platform must be handled securely and used only for authorised purposes.

5. AI-Assisted Features

The platform may provide AI-assisted summaries of aggregated audit results and report structures using Monash University’s OpenAI service.

AI-generated summaries are intended to support interpretation and reporting. They may contain errors or omissions and should be reviewed before use.

AI-generated content is not intended to replace professional clinical judgement or provide individual patient diagnosis or treatment advice.

6. Privacy and Data Protection

The platform collects user registration information and audit-related information for its authorised operational and quality improvement purposes.

Monash University values the privacy of every individual’s personal information (PI) and is committed to the protection of that information from unauthorised use and disclosure except where permitted by law. For information about the handling of PI refer to the Research Data Protection and Privacy Collection Statement. For more information about Data Protection and Privacy at Monash University refer to the Data Protection and Privacy Procedure.

If you have any questions about how Monash University is collecting and handling your PI, contact the DPPO at dataprotectionofficer@monash.edu.

Users should not enter unnecessary personal, health, sensitive or confidential information into the platform.

7. Educational and Clinical Information

Information and resources provided through the platform are intended for education, audit and healthcare quality improvement.

The platform is not a substitute for clinical judgement, professional advice or an individual patient’s medical record.

8. Platform Availability

The iIMPROVE team may update or modify platform features, resources and content as required.

Temporary interruptions may occur due to maintenance, upgrades or technical issues.

9. Account Management

Users may contact the iIMPROVE team regarding account access, correction or account deletion requests.

The handling and retention of submitted audit data may be subject to applicable institutional, research, quality assurance and legal requirements.

10. Contact

For questions about the platform or these Terms and Conditions, please contact:

iIMPROVE Team
Monash Health

Monash University
Email: iimprove@monash.edu

For privacy-related enquiries, contact Monash University’s Data Protection and Privacy Office at dataprotectionofficer@monash.edu.

11. Acceptance

By registering for and using the iIMPROVE Digital Hub, you acknowledge that you have read and agree to comply with these Terms and Conditions.